LOCATION: St Pauls, London. Moving to East Croydon in July 2018.
As part of the Metering team, your role will be to work on data quality in our CRM system, giving support to our Customer Care team queries, speaking with our partners and suppliers via phone and email, and managing different back office processes.
Maintaining accurate account information within the CRM system about gas and electricity consumptions
Overseeing customers registrations and industry exceptions
Liaising with internal teams and external parties on the resolution of industry operations enquiries
Managing data entry and administration tasks
Ensuring resolution of any day to day operational issues
Ensuring that all work areas are compliant with legal and regulatory constraints, such as supplier licence obligations and policies
Reporting and monitoring workload as requested
Accomplishing other ad-hoc duties as requested by Team Leader, Manager or Head of Department.
SKILLS & EXPERIENCE
Experience in the UK Energy Industry (>2 years)
Knowledge on Prepayment and SME (desirable)
Knowledge of basic industry data flows (desirable)
Be focused on Customer Service
Ability to work well under pressure
Good attention to detail (analytical, methodological and tenacious)
Excellent interpersonal and communication skills
Ability to prioritise and manage your own workload minimal supervision
Willing to learn new subjects and acquire new skills
Comfortable working in a dynamic and constantly evolving environment
Good knowledge of Microsoft Office Suite.
For more information or to apply for this position, please contact firstname.lastname@example.org