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 QUALITY ASSURANCE MANAGER (TELESALES)

QUALITY ASSURANCE MANAGER (TELESALES)

We are proud to be working with a highly innovative, well funded, energy supply company in the North West of England who are keen to hire a a quality assurance manager to work in their telesales team with the potential to expand this function across all channels.


Key Responsibilities

  • Development of a quality assurance programme within the telesales sales channel

  • Ensuring compliance with SLC25 and the management risk register

  • Documentation of team performance using a variety of medium

  • Offering training and support to team member in the telesales team

  • Internal stakeholder engagement and relationship management

  • Ensuring compliance by third party service providers

Required Skills/Experience

  • A minimum of 2 years' experience in the UK energy supply industry

  • Strong working knowledge of MS Office (specifically Excel)

  • Experience in analysing large data sets to recognise trends and preparing reports of findings

If you are interested in finding out more about this role, please email a copy of your CV to rachel@clearstreamglobal.com or call on 07984 876 370


DATA & INSIGHT ANALYST - GREATER LONDON

DATA & INSIGHT ANALYST - GREATER LONDON

We are currently recruiting on behalf of a fast growth, ethical Energy supplier, with a solid reputation in the UK and South Europe as a provider of clean energy and high standard customer service.

As a result of their expansion in the energy market, we are currently seeking a figure of Data & Insight Analyst to support their Operation and Commercial team.

Ideally, the right candidate will have experience in an operation environment within an energy supplier business.

RESPONSIBILITIES

  • Supporting the Operations and Commercial teams by delivering data driven insight aiming to performance improvements.

  • Experience in manipulating complex datasets (including dirty data) with a range of programming tools.

  • Building, analysing and identifying trends/anomalies in reports.

  • Optimization of reporting tool performance.

  • Regularly presenting Insight to the business to which drives positive changes.

  • Automating existing processes.

SKILLS & EXPERIENCE

  • Highly analytical with knowledge of statistical techniques and data cleansing.

  • Ability to simplify complex analytical output for communication in the business.

  • Ability to identify & develop most suitable statistical approach to support Operations and Commercial teams through analysis & insight.

  • Experience with analytical tools (preferably SQL, VBA or similar).

  • Understanding of the data requirements and technical required to support the analytical toolset

  • Highly numerate with data manipulation skills

  • 2 years+ experience. Energy sector background would be advantageous but not essential

For further information, please contact Matteo Di Giammarco by e-mail on matteo@clearstreamglobal.com

TRADING DESK SUPPORT OFFICER - GREATER LONDON

TRADING DESK SUPPORT OFFICER - GREATER LONDON

Our client is a rapidly growing, ethical, energy supply business with a strong reputation in the UK and Europe as a provider of clean energy solutions and outstanding customer service. We are assisting them through a period of expansion and as part of this we are currently seeking to recruit an Energy Trader to join and support their Gas and Power Trading desk.

RESPONSIBILITIES

  • Support in managing a Portfolio of trading partners

  • Examine traders supply details, validated through our client’s ETRM system

  • Verify deals with counterparties and confirm the accuracy of trading information within the ETRM system

  • Rectify invoices, invoice counterparties within the agreed time limit

  • Negotiation of trading positions

  • Check transaction details for each deal

  • Examine and send using the ETRM system to the counterparties the confirmations, collect the details for each deal

  • Communication with both internal and external teams

SKILLS & EXPERIENCE

  • 2+ years of experience in the Energy Market and Energy Trading

  • Previous experience in managing a portfolio of trading partners

  • Exceptional attention to detail, problem solving and analytical skills

  • Able to perform in a fast paced, constantly changing environment

  • Ability to perform in a team

  • Bachelor’s degree in Math, Economics or relevant subject

  • Fluent in English

  • Exceptional MS Office, Bloomberg experience is required

  • ETRM knowledge would be ideal.

For more information on this position, or for a confidential career discussion, please contact Matteo Di Giammarco. matteo@clearstreamglobal.com

PROJECT MANAGER - OPERATIONS. GREATER LONDON.

PROJECT MANAGER - OPERATIONS. GREATER LONDON.

Our client is rapidly becoming known as one of the leading Tier 2 energy supply businesses in the UK. They are currently experiencing a rapid growth stage and, as part of their continued expansion, we are seeking to recruit a Project Manager to join their team.

RESPONSIBILITIES

  • Assisting the current Project Manager in the delivery of multiple projects within the Company.

  • managing Project Teams and completing within time, scope and budget.

  • Working as part of a Team and autonomously to deliver Projects and liaising with all levels within the company and many third parties.

  • Working closely with the Project Sponsors to understand the governance and high-level business requirements for the project, developing effective working relationships and ongoing management processes for the projects.

  • Defining the deliverables, resource requirements and work plan for the project, and managing the analysis, development and delivery phases.

  • Providing Project Updates both verbally and in writing to different levels within the Company.

  • Creating and setting up all Project Documentation required to govern the Projects and keeping up to date.

  • Required to Project Manage and take ownership for the delivery of some/all workstreams within the Project too.

SKILLS & EXPERIENCE

  • 5 years’ experience as a Project Manager.

  • Professional, resilient, tenacious in the event of change.

  • Experience working within a waterfall and an agile environment and working as part of a team to delivering complex projects and business change programmes.

  • Excellent communication skills to maintain relationships at all levels within the business and with third parties.

  • Able to think of the bigger picture when faced with challenges and identify possible solutions.

  • Can do attitude with a strong ability to multi task.

  • Educated to degree level with PRINCE2 or experience in other project methodologies with proven experience in this role.

  • Previous experience of Project Managing in the Domestic & Commercial Energy Market is of benefit.

  • The ability to foster motivation within the project team to meet tight deadlines.

  • The ability to facilitate workshops and chair meetings efficiently.

  • Knowledge of MS Project, Word, Except, Outlook and PowerPoint.

  • Knowledge of Jira and Salesforce of benefit.

For more information on this position, or for a confidential career discussion, please contact Matteo Di Giammarco. matteo@clearstreamglobal.com

REGULATIONS & COMPLIANCE ANALYST - EAST SUSSEX

REGULATIONS & COMPLIANCE ANALYST - EAST SUSSEX

We are seeking to recruit a Regulations & Compliance officer on behalf of a  dynamic growth stage energy supply business who are recognised as one of the new breed of companies revolutionising our industry. As part of their continued growth, this role will report to the Head of Transformation and be responsible for working with all relevant departments internally and externally to ensure that business practices are compliant with industry standards.

We seek an energetic person with superb communication skills, great attention to detail and the ability to perform well under pressure and within tight deadlines. Above all, to be great at this role you’ll need to be able to collaborate with a wide range of people both personally and professionally.

You’ll provide the first point of contact for industry bodies such as Ofgem, BEIS and SECAS and should be able to demonstrate an ability to effectively manage these relationships and feed back relevant information into the business.

You will also take responsibility for preparing the business for implementation of an Information Security Management System (ISMS) and should therefore be comfortable with Data Protection standards and ISO27001 compliance.

Our client is developing fast and showing no signs of slowing down - now is an excellent time to join if you are looking for a role that offers not only work that's both challenging and innovative, but career progression and the opportunity to play a big role in a company on the rise.

Required Skills

  • Energy industry compliance experience essential
  • Knowledge of Data Protection and ISO27001 preferable
  • Determined to deliver – you have to care about getting the job done
  • Confident communicator – you’ll be communicating across the business to all levels of management
  • Can self-motivate and pitch in where necessary

For further information on this opportunity please contact Rachel Ellis on 020 3637 4603 or by email at rachel@clearstreamglobal.com

 

HEDGING ANALYST

HEDGING ANALYST

 Our client, an exciting, fast growth, energy supply company in London, is seeking to hire a Hedging/Forecasting Analyst experienced in the forecasting of UK electricity demand for their growing team

You will be required to accurately forecast the energy requirements of the business' portfolio and proactively manage the resulting commodity position, so experience in a similar role in the UK will be essential. 

The Role:

  • Monitoring and evaluating, forecasting performance for power

  • Reporting the hedge position for power

  • Identifying and managing risks associated with the forecast and hedge

  • Monitoring, developing and evaluating key demand forecasting assumptions

  • Managing forecasting data, liaising with stakeholders to improve data quality

Ideal Skill Sets And Experience

  • 4-5 years’ experience in a similar role.

  • Strong academic background with a numerical/technical degree

  • Highly numerate with extensive analytical skill sets

  • Experienced in analysing large and complex data sets across multiple databases/sources

  • Advanced Excel with SAS/SQL advantageous

  • Excellent time management and stakeholder management skills

  • Excellent communication skills both written and verbal

If you are interested in knowing more, please forward your CV to Rachel@clearstreamglobal.com or call 07984 876 370

Metering Administrator

Metering Administrator

DEPARTMENT: Operations

Key responsibilities are:

  • Dealing with day to day back office prepayment tasks.
  • Ability to meet deadlines and service level agreements.
  • Assisting the team with complicated and urgent requests.
  • Various data entry and administration tasks.
  • Monitor and manage domestic and business customer accounts.
  • Liaising with 3rd parties.
  • Supporting our Contact Centre with metering and back office queries and providing support to other members of the business and departments.

Knowledge, Skills and Experience:

  • Minimum of 2 years within the energy industry either back office or within a call centre. Knowledge of Prepayment, Business Energy and Call Centre experience is particularly desirable.
  • Being able to work under pressure with a can-do attitude.
  • A good attention to detail (analytical, methodological and tenacious)
  • Politely and efficiently resolve a range of enquiries by phone and email from our residential and business customers.
  • Excellent interpersonal and communication skills, both verbal and written.
  • Strong customer service skills, good work ethic and an ability to prioritise and manage your own workload.
  • Ability to thrive in a fast-paced, dynamic company.
  • Talented team player – can cooperate and work effectively working with all departments within the business.
  • Confident in IT systems – Microsoft office and experience using CRM systems.

Energy Metering Manager

Energy Metering Manager

Description

Our client is part of the new generation of energy supply businesses built on a new foundation of smart technology alongside energy retail. The traditional utility model is changing and our client is looking to help our customers benefit most from that change.

Through connected home technology and smart meter data our client is focussed on making life easier for our customers by enabling them through intelligent information provision delivering the control and support they need through via smartphone or mobile device technology. Based on the south coast, our client will be growing their team significantly over the coming months.

Our client is rolling out Smart Metering across all customers and building out their metering management function. In this role you will be principally taking responsibility and ownership for their metering function, and then continue to build out your role dependant on performance.
In this role, you will organise and manage our client’s metering activities, associated metering service contracts, and the roll-out of the SMART Metering programme with the customer at the centre of your decisions.This is whilst working in a rewarding, dynamic and agile environment with a progressive team who are redefining and disrupting the energy retail industry.

You will own all stakeholder relationships including: DCC, MAM, MOP and Smart Meter deployment programme. You will have the full support and assistance from the team but, based on your experience, you will be leading and proposing the direction of these activities and ensuring their smooth execution.

As a start-up, our client needs someone who can perform not only within this role, but can continue to build out their position within the company.

 

Requirements

We’re looking for someone who:
Takes ownership and cares passionately about customer experience
Is organised and can see things through to completion with energy and persistence.
What skills and experience you’ll need
Has a strong knowledge of NHH electricity and gas supply to domestic consumers
Has worked within a metering function, either on agent side or supply side.
Has experience with the SMART meter programme and the DCC
Previous roles that demonstrate diligence and responsibility and in this area.

 

Benefits

You’ll get a great salary and performance related bonuses. You'll also get 25 days holiday per year (plus bank holidays). However, we want you because you are motivated by the opportunity to be part of something unique.

For more information, please contact: malin@clearstreamglobal.com

 

 

Web Developer

Web Developer

THE ROLE

As part of the Marketing and Communication Team, the role will be to work for growth, monitoring and maintenance of the entire web and digital, giving support to the teams that will require it. The ideal candidate will have experience working with JavaScript, PHP and MySQL, with preference given to those who have used the Laravel platform or other frameworks. It should be autonomous, problem solving and follow the business goals.

 

RESPONSIBILITIES

 

•                 Designing and developing WordPress or other CSM

•                 Designing and implementing new features and functionality

•                 Establishing and guiding the website’s architecture

•                 Ensuring high-performance and availability, and managing all technical aspects of the CMS

•                 Preparing and crafting a design plan

•                 Working on user experience optimization

•                 Working on performance, speed & server optimization

 

KNOWLEDGE, SKILLS, QUALIFICATIONS & EXPERIENCE

 

•                 Experience in coding (CSS, HTML, PHP & JavaScript)

•                 Have 1+ years of experience designing and developing websites / web applications

•                 Extensive knowledge of WordPress CMS, Plugins

•                 Knowledge of MySQL, CPanel & API integration

•                 Extensive knowledge of Affinity Designer / Illustrator / Photoshop (or any other design software)

•                 Strong understanding of UX & visual design

•                 Portfolio demonstrating your past projects

•                 Strong creative skills

•                 The ability to pay attention to detail

•                 Good problem-solving skills and a logical approach to work

•                 The ability to explain technical matters clearly

•                 Ability to work to deadlines

•                 Passionate about learning new things

•                 Ability to work on your own and in a team

 

But We’d Prefer a Bit More (additional Skills)

•                 Extensive experience and produce WordPress Plugin

•                 Developing new features and custom web applications

•                 Have experience in SEO and website optimisation

•                 Extensive experience in coding (CSS, HTML, PHP & JavaScript)

BACK OFFICE METERING ASSISTANT

BACK OFFICE METERING ASSISTANT

THE ROLE

As part of the Metering team, the role will be to work on data quality in our CRM system giving support to our Customer Care team queries, speaking with our partners and suppliers via phone and email, managing different back office processes.


RESPONSIBILITIES

 

·        Maintaining accurate account information within the CRM system about gas and electricity consumptions

·        Overseeing customers’ registrations and industry exceptions

·        Managing relevant mailboxes and handling inbound and outbound phone calls with other suppliers for the resolution of disputed meter readings

·        Liaising with internal teams and external parties on the resolution of industry operations enquiries

·        Managing data entry and administration tasks

·        Ensuring resolution of any day to day operational issues

·        Ensuring that all work areas are compliant with legal and regulatory constraints such as supplier licence obligations and policies

 

 

ADDITIONAL RESPONSIBILITIES

 

·       Assisting other internal teams on metering related issues

·       Reporting and monitoring workload as requested

·       Accomplishing other ad-hoc duties as requested by Team Leader, Manager or Head of Department

 

KNOWLEDGE, SKILLS, QUALIFICATIONS & EXPERIENCE

 

 

·       Experience in the UK Energy Industry

·       Knowledge of basic industry data flows (desirable)

·       Be focused on Customer Service

·       Willing in learning new subjects and acquiring new skills

·       Comfortable working in a dynamic and constantly evolving environment

·       Able to manage your own workload with minimal supervision

·       Good knowledge of Microsoft Office Suite

Back Office Metering Advisor

Back Office Metering Advisor

THE ROLE

As part of the Metering Team, you will be responsible for the management of metering related queries. You will deal with industries and customers queries, and liaise with our third parties to investigate potential meter faults, book appointments and ensure that customers’ details are continuously updated in our system.

MAIN RESPONSIBILITIES

  • Maintaining our CRM system updated with accurate customers’ information
  • Assisting Customer Care team with customers metering enquiries
  • Booking meters exchanges and investigations with our metering agents and ensuring that all the jobs have been processed correctly and relevant meters’ details have been updated in our systems
  • Checking accuracy of jobs invoices and that relevant jobs have been charged to customers if needed
  • Ensuring timely resolution of all metering enquiries
  • Managing off supply emergencies
  • Managing relevant mailboxes and handling inbound and outbound phone calls with other internal team and external third-party service providers
  • Investigating any Appointment or De-appointment data flow that has not been successfully processed
  • Improving Settlement performance ensuring validation of actual meter readings
  • Ensuring resolution of any day to day operational issues
  • Ensuring that all work areas are compliant with legal and regulatory constraints such as supplier licence obligations and policies

ADDITIONAL RESPONSIBILITIES

  • Assisting other internal teams on metering related issues
  • Reporting and monitoring workload as requested
  • Accomplishing other ad-hoc duties as requested by Team Leader, Manager or Head of Department

KNOWLEDGE, SKILLS, QUALIFICATIONS & EXPERIENCE

  • Experience in the UK Energy Industry
  • Knowledge of basic industry data flows
  • Willing in learning new subjects and acquiring new skills
  • Comfortable working in a dynamic and constantly evolving environment
  • Experience in liaising with MOP, MAM, DC (desirable)
  • Experience in siteworks (desirable)
  • Be focused on Customer Service
  • Able to manage your own workload with minimal supervision
  • Good knowledge of Microsoft Office Suite

Job Type: Full-time

Salary: £25,000.00 to £27,000.00 /year

Billing Back Office Agent

Billing Back Office Agent

Role Summary:

As part of the Billing team, the role will be to work on data quality in our CRM system, taking care of different back office processes via the integrated ticketing system, while following the whole end to end operations, from customer on-boarding, through billing, metering and payments.

Responsibilities:

  • Dealing with escalated queries and account amendments, using the integrated Billing Platform’s ticketing system
  • Day to day operation of a Utilities Billing Platform
  • Issue invoices to customers
  • Providing support to the billing team, being responsible of a range of daily activities and of the maintenance of excel tracker files.
  • Creating credits and re-bills to ensure accurate billing
  • Liaise with third parties to maintain day to day operations

Skills & Experience:

  • Have held a Billings/Invoice processing position previously is desirable
  • Be immediately available
  • Knowledge of the Energy Industry and its operations essential
  • Be able to identify areas of improvement and errors
  • Have excellent communication skills
  • Must be a quick learner with the ability to work using your own initiative
  • Attention to detail and ability to work to tight deadlines
  • Ability to thrive in a fast-paced, dynamic company
  • A team player
  • Good knowledge of Microsoft Office and Excel

Salary & Benefits:

  • Salary: £25,000.00 /year
  • 5% Company Pension Contribution
  • Private Medical Insurance
  • Annual Leave: 25 days + bank holidays

Job Type: Full-time