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Customer Support

HEAD OF MARKETING

HEAD OF MARKETING

We are currently recruiting on behalf of an innovative, fast-growth, energy supply business in the North-West who are seeking an experienced marketing professional to manage all aspects of marketing and brand activities for the business.

This is an insights driven role working closely with the sales and marketing director to deliver company objectives. The role will cover all marketing channels but has an emphasis on digital campaigns.

You Will -

  • Develop the marketing strategy

  • Manage all advertising / promotional activity

  • Develop third-party relationships for strategis marketing

  • Manage all social media profiles and presence

  • Use analytics to determine marketing productivity and constantly refine the marketing strategy according to these findings

  • Work closely with the strategy team in product development and pricing

Your Profile -

  • 5 years+ of marketing experience

  • Experience of developing marketing and brand strategy

  • Strong skills in analytics and report writing

  • Experience in the UK Energy Supply market is highly desirable

This is a great opportunity to grow and be part of achieving this exciting company's growth plans in the coming years. If you would like to know more, please get in touch. rachel@clearstreamglobal.com / 07984 876 370

ONLINE CHANNEL SPECIALIST

ONLINE CHANNEL SPECIALIST

We are proud to be working with a highly innovative, well funded, energy supply company in the North West of England who are keen to hire a a channel specialist to work in their UK team.


KEY RESPONSIBILITIES

  • Primary point of contact for online channel partners

  • Using Excel VLOOKUPS to generate reports for Switches / Rejections / Cancellations

  • Working with brokers to resolve sales related queries

  • Generating invoices

KEY EXPERIENCE / SKILLS

  • At least 1 year of experience in a similar role

  • Strong MS Office skills; particularly Excel

  • A keen eye for detail

  • A love of working to deadlines and working at a fast pace

This is a growing team and offers excellent career progression opportunities. A company with an exemplary history and a real "family feel". If you are interested in finding more about what this role could offer you, please send a copy of your CV to rachel@clearstreamglobal.com or call 07984 876 370 so that we can discuss it in more detail.

 QUALITY ASSURANCE MANAGER (TELESALES)

QUALITY ASSURANCE MANAGER (TELESALES)

We are proud to be working with a highly innovative, well funded, energy supply company in the North West of England who are keen to hire a a quality assurance manager to work in their telesales team with the potential to expand this function across all channels.


Key Responsibilities

  • Development of a quality assurance programme within the telesales sales channel

  • Ensuring compliance with SLC25 and the management risk register

  • Documentation of team performance using a variety of medium

  • Offering training and support to team member in the telesales team

  • Internal stakeholder engagement and relationship management

  • Ensuring compliance by third party service providers

Required Skills/Experience

  • A minimum of 2 years' experience in the UK energy supply industry

  • Strong working knowledge of MS Office (specifically Excel)

  • Experience in analysing large data sets to recognise trends and preparing reports of findings

If you are interested in finding out more about this role, please email a copy of your CV to rachel@clearstreamglobal.com or call on 07984 876 370


BACK OFFICE METERING ASSISTANT

BACK OFFICE METERING ASSISTANT

THE ROLE

As part of the Metering team, the role will be to work on data quality in our CRM system giving support to our Customer Care team queries, speaking with our partners and suppliers via phone and email, managing different back office processes.


RESPONSIBILITIES

 

·        Maintaining accurate account information within the CRM system about gas and electricity consumptions

·        Overseeing customers’ registrations and industry exceptions

·        Managing relevant mailboxes and handling inbound and outbound phone calls with other suppliers for the resolution of disputed meter readings

·        Liaising with internal teams and external parties on the resolution of industry operations enquiries

·        Managing data entry and administration tasks

·        Ensuring resolution of any day to day operational issues

·        Ensuring that all work areas are compliant with legal and regulatory constraints such as supplier licence obligations and policies

 

 

ADDITIONAL RESPONSIBILITIES

 

·       Assisting other internal teams on metering related issues

·       Reporting and monitoring workload as requested

·       Accomplishing other ad-hoc duties as requested by Team Leader, Manager or Head of Department

 

KNOWLEDGE, SKILLS, QUALIFICATIONS & EXPERIENCE

 

 

·       Experience in the UK Energy Industry

·       Knowledge of basic industry data flows (desirable)

·       Be focused on Customer Service

·       Willing in learning new subjects and acquiring new skills

·       Comfortable working in a dynamic and constantly evolving environment

·       Able to manage your own workload with minimal supervision

·       Good knowledge of Microsoft Office Suite

Back Office Metering Advisor

Back Office Metering Advisor

THE ROLE

As part of the Metering Team, you will be responsible for the management of metering related queries. You will deal with industries and customers queries, and liaise with our third parties to investigate potential meter faults, book appointments and ensure that customers’ details are continuously updated in our system.

MAIN RESPONSIBILITIES

  • Maintaining our CRM system updated with accurate customers’ information
  • Assisting Customer Care team with customers metering enquiries
  • Booking meters exchanges and investigations with our metering agents and ensuring that all the jobs have been processed correctly and relevant meters’ details have been updated in our systems
  • Checking accuracy of jobs invoices and that relevant jobs have been charged to customers if needed
  • Ensuring timely resolution of all metering enquiries
  • Managing off supply emergencies
  • Managing relevant mailboxes and handling inbound and outbound phone calls with other internal team and external third-party service providers
  • Investigating any Appointment or De-appointment data flow that has not been successfully processed
  • Improving Settlement performance ensuring validation of actual meter readings
  • Ensuring resolution of any day to day operational issues
  • Ensuring that all work areas are compliant with legal and regulatory constraints such as supplier licence obligations and policies

ADDITIONAL RESPONSIBILITIES

  • Assisting other internal teams on metering related issues
  • Reporting and monitoring workload as requested
  • Accomplishing other ad-hoc duties as requested by Team Leader, Manager or Head of Department

KNOWLEDGE, SKILLS, QUALIFICATIONS & EXPERIENCE

  • Experience in the UK Energy Industry
  • Knowledge of basic industry data flows
  • Willing in learning new subjects and acquiring new skills
  • Comfortable working in a dynamic and constantly evolving environment
  • Experience in liaising with MOP, MAM, DC (desirable)
  • Experience in siteworks (desirable)
  • Be focused on Customer Service
  • Able to manage your own workload with minimal supervision
  • Good knowledge of Microsoft Office Suite

Job Type: Full-time

Salary: £25,000.00 to £27,000.00 /year