Viewing entries in
Operations

HEAD OF MARKETING

HEAD OF MARKETING

We are currently recruiting on behalf of an innovative, fast-growth, energy supply business in the North-West who are seeking an experienced marketing professional to manage all aspects of marketing and brand activities for the business.

This is an insights driven role working closely with the sales and marketing director to deliver company objectives. The role will cover all marketing channels but has an emphasis on digital campaigns.

You Will -

  • Develop the marketing strategy

  • Manage all advertising / promotional activity

  • Develop third-party relationships for strategis marketing

  • Manage all social media profiles and presence

  • Use analytics to determine marketing productivity and constantly refine the marketing strategy according to these findings

  • Work closely with the strategy team in product development and pricing

Your Profile -

  • 5 years+ of marketing experience

  • Experience of developing marketing and brand strategy

  • Strong skills in analytics and report writing

  • Experience in the UK Energy Supply market is highly desirable

This is a great opportunity to grow and be part of achieving this exciting company's growth plans in the coming years. If you would like to know more, please get in touch. rachel@clearstreamglobal.com / 07984 876 370

 QUALITY ASSURANCE MANAGER (TELESALES)

QUALITY ASSURANCE MANAGER (TELESALES)

We are proud to be working with a highly innovative, well funded, energy supply company in the North West of England who are keen to hire a a quality assurance manager to work in their telesales team with the potential to expand this function across all channels.


Key Responsibilities

  • Development of a quality assurance programme within the telesales sales channel

  • Ensuring compliance with SLC25 and the management risk register

  • Documentation of team performance using a variety of medium

  • Offering training and support to team member in the telesales team

  • Internal stakeholder engagement and relationship management

  • Ensuring compliance by third party service providers

Required Skills/Experience

  • A minimum of 2 years' experience in the UK energy supply industry

  • Strong working knowledge of MS Office (specifically Excel)

  • Experience in analysing large data sets to recognise trends and preparing reports of findings

If you are interested in finding out more about this role, please email a copy of your CV to rachel@clearstreamglobal.com or call on 07984 876 370


DATA & INSIGHT ANALYST - GREATER LONDON

DATA & INSIGHT ANALYST - GREATER LONDON

We are currently recruiting on behalf of a fast growth, ethical Energy supplier, with a solid reputation in the UK and South Europe as a provider of clean energy and high standard customer service.

As a result of their expansion in the energy market, we are currently seeking a figure of Data & Insight Analyst to support their Operation and Commercial team.

Ideally, the right candidate will have experience in an operation environment within an energy supplier business.

RESPONSIBILITIES

  • Supporting the Operations and Commercial teams by delivering data driven insight aiming to performance improvements.

  • Experience in manipulating complex datasets (including dirty data) with a range of programming tools.

  • Building, analysing and identifying trends/anomalies in reports.

  • Optimization of reporting tool performance.

  • Regularly presenting Insight to the business to which drives positive changes.

  • Automating existing processes.

SKILLS & EXPERIENCE

  • Highly analytical with knowledge of statistical techniques and data cleansing.

  • Ability to simplify complex analytical output for communication in the business.

  • Ability to identify & develop most suitable statistical approach to support Operations and Commercial teams through analysis & insight.

  • Experience with analytical tools (preferably SQL, VBA or similar).

  • Understanding of the data requirements and technical required to support the analytical toolset

  • Highly numerate with data manipulation skills

  • 2 years+ experience. Energy sector background would be advantageous but not essential

For further information, please contact Matteo Di Giammarco by e-mail on matteo@clearstreamglobal.com

ENERGY MARKET REGULATION EXPERT (CONSULTING SERVICES) - LONDON

ENERGY MARKET REGULATION EXPERT (CONSULTING SERVICES) - LONDON

Our client is a leading, multidisciplinary, global consulting firm with an outstanding reputation in the Energy and Utilities sector. We are seeking a Director to drive business growth within the Financial Investment market and with Energy Suppliers, Utilities and Operators across Europe.

Along with a demonstrable track record of success in the sale and/or business development of consulting services in the sector, the ideal candidate will possess a depth of knowledge and experience in energy market analysis, growth strategy and investment decision support advisory services.

The role requires experience in ideally several of the following areas

• Strong reputation and network with financial investors, utilities, energy suppliers and operators
• A Strength of knowledge of market analytics and the modelling of the electricity and gas markets
• Recognised leader in the industry
• Detailed understanding of fundamental drivers of market development including regulatory requirements
• Some experience in the use of power system modelling and planning such as capacity planning, dispatch modelling, expansion planning, market modelling, market management systems and related tools
• Financial modelling and asset valuation
• Economic modelling and investment decision making
• Business case development and the presentation of complex value propositions
• Economic forecasting and market insight
• Energy policy evaluation
• UK and European power systems and markets

For further information on the above role or for a confidential career discussion, please contact Andrew McDade by email in the first instance at rachel@clearstreamglobal.com

 

 

 

DELIVERY MANAGER - PARIS

DELIVERY MANAGER - PARIS

We are currently working in partnership with a true global leader in smart grid data analytics. Our client’s Software as a Service (SaaS) platform and solutions are used by Utilities and grid owners worldwide. They are, in turn, experiencing cost savings through enhanced grid monitoring, grid management and predictive maintenance, as well as generating increasing value through the transformation of the customer experience, increased customer engagement and the identification of new smart meter revenue streams.

Consistent growth has created a number of opportunities within our client’s European operation and as a result we are seeking to recruit an experienced project delivery manager. This is an outstanding opportunity to work at the cutting edge of data analytics and artificial intelligence in the energy and utilities sector. You will help influence customer behaviour as we transition towards the energy market of the future.

Responsibilities

·        Management of the complete software implementation process

·        Quantification and tracking of value metrics

·        Being point of contact for clients and building a trusted advisor relationship

·        Working with customers at C-level to advise on project roadmap

·        Travel to client sites (approximately 50%)

Profile

·        8-10 years of project management experience with SaaS solutions

·        Ability to communicate technical detail to a non-technical audience

·        Excellent written and verbal communication skills.

DELIVERY MANAGER - LONDON

DELIVERY MANAGER - LONDON

We are currently working in partnership with a true global leader in smart grid data analytics. Our client’s Software as a Service (SaaS) platform and solutions are used by Utilities and grid owners worldwide. They are, in turn, experiencing cost savings through enhanced grid monitoring, grid management and predictive maintenance, as well as generating increasing value through the transformation of the customer experience, increased customer engagement and the identification of new smart meter revenue streams.

Consistent growth has created a number of opportunities within our client’s European operation and as a result we are seeking to recruit an experienced project delivery manager. This is an outstanding opportunity to work at the cutting edge of data analytics and artificial intelligence in the energy and utilities sector. You will help influence customer behaviour as we transition towards the energy market of the future.

Responsibilities

·        Management of the complete software implementation process

·        Quantification and tracking of value metrics

·        Being point of contact for clients and building a trusted advisor relationship

·        Working with customers at C-level to advise on project roadmap

·        Travel to client sites (approximately 50%)

Profile

·        8-10 years of project management experience with SaaS solutions

·        Ability to communicate technical detail to a non-technical audience

·        Excellent written and verbal communication skills.

WATER INDUSTRY EXPERT - SENIOR MANAGER, PRINCIPAL OR DIRECTOR

WATER INDUSTRY EXPERT - SENIOR MANAGER, PRINCIPAL OR DIRECTOR

London based with frequent UK, and occasional global, travel.

Our client is a leading global consultancy driving innovation and performance improvement of major organisations across the public and private sector. Our client spans strategic advisory, management consulting and technology implementation.

We are currently seeking to recruit a water industry expert with strong leadership qualities who can build upon our clients existing business in the water sector. You will be a strong business developer with a proven track record of winning, developing and delivering complex projects across the water and wastewater sectors.

This is an excellent opportunity for a leader in this sector to move in to a high level consulting environment and shape the practice as it develops. You will help drive growth strategy and continue to further develop the current client base. The division is already supporting multiple clients in significant industry change projects and activities including PR14, the development of future retail market arrangements and advising clients in strategy development around innovation and the implementation of disruptive technologies to the market.

Should it be of interest, our client also offers the opportunity to diversify your experience and apply your knowledge to other sectors such as Energy, Power, Oil & Gas etc.

This role would ideally suit someone at Senior Manager, Principal or Director level within a Consulting Environment although opportunities also exist for strong individuals at Senior Consultant or Manager level.

The ideal candidate will be able to comfortably demonstrate experience in most of the following areas:
•    A comprehensive understanding of the UK water sector
•    Detailed knowledge of the water and wastewater businesses from abstraction through treatment, storage, distribution and supply;
•    Knowledge of the diverse regulatory framework including all economic, technical and environmental considerations;
•    Business transformation and business process improvement;
•    Regulatory processes such as price control reviews & rate cases;
•    Evaluation of strategic options;
•    Asset management strategy & policy development;
•    Performance monitoring frameworks and risk management;
•    Market Strategy;
•    Strategic and Technical Consulting;
•    Project Leadership & Closure;
•    Thought Leadership;
•    Business Growth.


Clearstream Global and our client are in complete alignment on equal opportunities and welcome applications from all suitably qualified persons regardless of race, sex, disability, religion and belief, sexual orientation, or status regarding gender reassignment, marriage and civil partnership, pregnancy and maternity. We are committed to recruiting, promoting and rewarding our people solely on merit.

For further information on this role or to arrange a confidential career discussion, please contact Rachel Ellis via email in the first instance: rachel@clearstreamglobal.com

HEAD OF OPERATIONS

HEAD OF OPERATIONS

The job

Our client are looking for a Head of Operations to join our rapidly growing energy business.

Directly reporting to the COO, you’ll be managing two teams which look after the business processes and KPI performance for:

  • Settlement performance (Large EAC/AA, RF & R3, PARMS reporting)

  • Industry operations (COS, ETs, DRs)

  • Fit to Bill (billable accounts) performance

Duties include:

  • Day-to-day department management (manager huddles, 121s, performance reviews)

  • Third party contract management

  • Forecasting and recruitment of FTE in line with workloads

  • Review of industry change documents and transposing into E2E work processes

  • Project management

  • Root cause analysis of large impact issues

  • System bug reporting

  • Supporting other areas of the business as and when required

  • Creation of monthly board reports for external stakeholders

  • Production of frequent reports and dashboards

  • Continuous improvement and change implementation

If you haven’t worked in a similar position in a UK Energy Supplier, then sadly this might not be the role for you.  Previous experience in a managerial Energy Operations role is essential – including great knowledge of industry Dataflows and working practices (MRASCo, Ofgem, SPAA, BSC, Elexon), and sound knowledge of energy regulation. As you’ll be dealing with large sets of data, strong IT skills are also important (advanced Excel a must, SQL, VBA, Macros etc. desired).

The company

Our client are a fun, exciting and innovative new start up involved in the energy supply market. Based in London, this is a great opportunity for someone looking to progress in in the UK Energy Supply Industry

Job Type: Full-time

For more information please contact Rachel@clearstreamglobal.com

TRADING DESK SUPPORT OFFICER - GREATER LONDON

TRADING DESK SUPPORT OFFICER - GREATER LONDON

Our client is a rapidly growing, ethical, energy supply business with a strong reputation in the UK and Europe as a provider of clean energy solutions and outstanding customer service. We are assisting them through a period of expansion and as part of this we are currently seeking to recruit an Energy Trader to join and support their Gas and Power Trading desk.

RESPONSIBILITIES

  • Support in managing a Portfolio of trading partners

  • Examine traders supply details, validated through our client’s ETRM system

  • Verify deals with counterparties and confirm the accuracy of trading information within the ETRM system

  • Rectify invoices, invoice counterparties within the agreed time limit

  • Negotiation of trading positions

  • Check transaction details for each deal

  • Examine and send using the ETRM system to the counterparties the confirmations, collect the details for each deal

  • Communication with both internal and external teams

SKILLS & EXPERIENCE

  • 2+ years of experience in the Energy Market and Energy Trading

  • Previous experience in managing a portfolio of trading partners

  • Exceptional attention to detail, problem solving and analytical skills

  • Able to perform in a fast paced, constantly changing environment

  • Ability to perform in a team

  • Bachelor’s degree in Math, Economics or relevant subject

  • Fluent in English

  • Exceptional MS Office, Bloomberg experience is required

  • ETRM knowledge would be ideal.

For more information on this position, or for a confidential career discussion, please contact Matteo Di Giammarco. matteo@clearstreamglobal.com

PROJECT MANAGER - OPERATIONS. GREATER LONDON.

PROJECT MANAGER - OPERATIONS. GREATER LONDON.

Our client is rapidly becoming known as one of the leading Tier 2 energy supply businesses in the UK. They are currently experiencing a rapid growth stage and, as part of their continued expansion, we are seeking to recruit a Project Manager to join their team.

RESPONSIBILITIES

  • Assisting the current Project Manager in the delivery of multiple projects within the Company.

  • managing Project Teams and completing within time, scope and budget.

  • Working as part of a Team and autonomously to deliver Projects and liaising with all levels within the company and many third parties.

  • Working closely with the Project Sponsors to understand the governance and high-level business requirements for the project, developing effective working relationships and ongoing management processes for the projects.

  • Defining the deliverables, resource requirements and work plan for the project, and managing the analysis, development and delivery phases.

  • Providing Project Updates both verbally and in writing to different levels within the Company.

  • Creating and setting up all Project Documentation required to govern the Projects and keeping up to date.

  • Required to Project Manage and take ownership for the delivery of some/all workstreams within the Project too.

SKILLS & EXPERIENCE

  • 5 years’ experience as a Project Manager.

  • Professional, resilient, tenacious in the event of change.

  • Experience working within a waterfall and an agile environment and working as part of a team to delivering complex projects and business change programmes.

  • Excellent communication skills to maintain relationships at all levels within the business and with third parties.

  • Able to think of the bigger picture when faced with challenges and identify possible solutions.

  • Can do attitude with a strong ability to multi task.

  • Educated to degree level with PRINCE2 or experience in other project methodologies with proven experience in this role.

  • Previous experience of Project Managing in the Domestic & Commercial Energy Market is of benefit.

  • The ability to foster motivation within the project team to meet tight deadlines.

  • The ability to facilitate workshops and chair meetings efficiently.

  • Knowledge of MS Project, Word, Except, Outlook and PowerPoint.

  • Knowledge of Jira and Salesforce of benefit.

For more information on this position, or for a confidential career discussion, please contact Matteo Di Giammarco. matteo@clearstreamglobal.com

Head of Industry Operations

Head of Industry Operations

The job

Our client are looking for a Head of Industry Operations to join our rapidly growing energy business.

Directly reporting to the Operations Director, you’ll be managing two teams which look after the business processes and KPI performance for:

  • Settlement performance (Large EAC/AA, RF & R3, PARMS reporting)
  • Industry operations (COS, ETs, DRs)
  • Fit to Bill (billable accounts) performance

Duties include:

  • Day-to-day department management (manager huddles, 121s,   performance reviews)
  • Third party contract management
  • Forecasting and recruitment of FTE in line with workloads
  • Review of industry change documents and transposing into E2E work processes
  • Project management
  • Root cause analysis of large impact issues
  • System bug reporting
  • Supporting other areas of the business as and when required
  • Creation of monthly board reports for external stakeholders
  • Production of frequent reports and dashboards
  • Continuous improvement and change implementation

If you haven’t worked in a similar position in a UK Energy Supplier, then sadly this might not be the role for you.  Previous experience in a managerial Energy Operations role is essential – including great knowledge of industry Dataflows and working practices (MRASCo, Ofgem, SPAA, BSC, Elexon), and sound knowledge of energy regulation. As you’ll be dealing with large sets of data, strong IT skills are also important (advanced Excel a must, SQL, VBA, Macros etc. desired).

If you’ve got experience with Junifer CRM and Morrisons Data Services USS then all the better. This Management role is also expected to take the lead in change decisions and work with the Operations Director on setting the department strategy.

Our client are growing fast and we’re showing no signs of slowing down - now is an excellent time to join if you are looking for a role that offers not only work that's both challenging and innovative, but career progression and the opportunity to play a big role in a company on the rise.

The company

Our client are a fun, exciting and innovative new start up involved in the energy supply market. Based in Brighton we launched in October 2016. Our core objective in a complex and often confusing market, is to be simple, personal and digital.

The package

  • Hands on start-up experience and a commitment to ongoing training and development
  • Time to get refreshed - 25 days annual leave plus 9 bank holidays
  • Invest in your future - Company pension scheme
  • Cut pollution – Get on your bike with a Cycle to work scheme
  • Fun, relaxed, start-up culture (casual dress, office outings, bake offs + banter)
  • Career development– be part of a growing business that promotes from within
  • Awards, prizes and recognition for high performers
  • Collaborative team of open-minded people

You

  • A keen eye for detail and positive outlook on life!
  • It should go without saying, you’ll be able to demonstrate projects you have successfully lead
  • You're a great problem solver, and thrive working in a team environment
  • You love to learn and develop new and existing skills
  • You’re a 'Can-Doer' with a positive and helpful attitude towards your workload

Job Type: Full-time

For more information please contact Rachel@clearstreamglobal.com

Energy Metering Manager

Energy Metering Manager

Description

Our client is part of the new generation of energy supply businesses built on a new foundation of smart technology alongside energy retail. The traditional utility model is changing and our client is looking to help our customers benefit most from that change.

Through connected home technology and smart meter data our client is focussed on making life easier for our customers by enabling them through intelligent information provision delivering the control and support they need through via smartphone or mobile device technology. Based on the south coast, our client will be growing their team significantly over the coming months.

Our client is rolling out Smart Metering across all customers and building out their metering management function. In this role you will be principally taking responsibility and ownership for their metering function, and then continue to build out your role dependant on performance.
In this role, you will organise and manage our client’s metering activities, associated metering service contracts, and the roll-out of the SMART Metering programme with the customer at the centre of your decisions.This is whilst working in a rewarding, dynamic and agile environment with a progressive team who are redefining and disrupting the energy retail industry.

You will own all stakeholder relationships including: DCC, MAM, MOP and Smart Meter deployment programme. You will have the full support and assistance from the team but, based on your experience, you will be leading and proposing the direction of these activities and ensuring their smooth execution.

As a start-up, our client needs someone who can perform not only within this role, but can continue to build out their position within the company.

 

Requirements

We’re looking for someone who:
Takes ownership and cares passionately about customer experience
Is organised and can see things through to completion with energy and persistence.
What skills and experience you’ll need
Has a strong knowledge of NHH electricity and gas supply to domestic consumers
Has worked within a metering function, either on agent side or supply side.
Has experience with the SMART meter programme and the DCC
Previous roles that demonstrate diligence and responsibility and in this area.

 

Benefits

You’ll get a great salary and performance related bonuses. You'll also get 25 days holiday per year (plus bank holidays). However, we want you because you are motivated by the opportunity to be part of something unique.

For more information, please contact: malin@clearstreamglobal.com