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Regulation & Policy

 QUALITY ASSURANCE MANAGER (TELESALES)

QUALITY ASSURANCE MANAGER (TELESALES)

We are proud to be working with a highly innovative, well funded, energy supply company in the North West of England who are keen to hire a a quality assurance manager to work in their telesales team with the potential to expand this function across all channels.


Key Responsibilities

  • Development of a quality assurance programme within the telesales sales channel

  • Ensuring compliance with SLC25 and the management risk register

  • Documentation of team performance using a variety of medium

  • Offering training and support to team member in the telesales team

  • Internal stakeholder engagement and relationship management

  • Ensuring compliance by third party service providers

Required Skills/Experience

  • A minimum of 2 years' experience in the UK energy supply industry

  • Strong working knowledge of MS Office (specifically Excel)

  • Experience in analysing large data sets to recognise trends and preparing reports of findings

If you are interested in finding out more about this role, please email a copy of your CV to rachel@clearstreamglobal.com or call on 07984 876 370


ENERGY MARKET REGULATION EXPERT (CONSULTING SERVICES) - LONDON

ENERGY MARKET REGULATION EXPERT (CONSULTING SERVICES) - LONDON

Our client is a leading, multidisciplinary, global consulting firm with an outstanding reputation in the Energy and Utilities sector. We are seeking a Director to drive business growth within the Financial Investment market and with Energy Suppliers, Utilities and Operators across Europe.

Along with a demonstrable track record of success in the sale and/or business development of consulting services in the sector, the ideal candidate will possess a depth of knowledge and experience in energy market analysis, growth strategy and investment decision support advisory services.

The role requires experience in ideally several of the following areas

• Strong reputation and network with financial investors, utilities, energy suppliers and operators
• A Strength of knowledge of market analytics and the modelling of the electricity and gas markets
• Recognised leader in the industry
• Detailed understanding of fundamental drivers of market development including regulatory requirements
• Some experience in the use of power system modelling and planning such as capacity planning, dispatch modelling, expansion planning, market modelling, market management systems and related tools
• Financial modelling and asset valuation
• Economic modelling and investment decision making
• Business case development and the presentation of complex value propositions
• Economic forecasting and market insight
• Energy policy evaluation
• UK and European power systems and markets

For further information on the above role or for a confidential career discussion, please contact Andrew McDade by email in the first instance at rachel@clearstreamglobal.com

 

 

 

WATER INDUSTRY EXPERT - SENIOR MANAGER, PRINCIPAL OR DIRECTOR

WATER INDUSTRY EXPERT - SENIOR MANAGER, PRINCIPAL OR DIRECTOR

London based with frequent UK, and occasional global, travel.

Our client is a leading global consultancy driving innovation and performance improvement of major organisations across the public and private sector. Our client spans strategic advisory, management consulting and technology implementation.

We are currently seeking to recruit a water industry expert with strong leadership qualities who can build upon our clients existing business in the water sector. You will be a strong business developer with a proven track record of winning, developing and delivering complex projects across the water and wastewater sectors.

This is an excellent opportunity for a leader in this sector to move in to a high level consulting environment and shape the practice as it develops. You will help drive growth strategy and continue to further develop the current client base. The division is already supporting multiple clients in significant industry change projects and activities including PR14, the development of future retail market arrangements and advising clients in strategy development around innovation and the implementation of disruptive technologies to the market.

Should it be of interest, our client also offers the opportunity to diversify your experience and apply your knowledge to other sectors such as Energy, Power, Oil & Gas etc.

This role would ideally suit someone at Senior Manager, Principal or Director level within a Consulting Environment although opportunities also exist for strong individuals at Senior Consultant or Manager level.

The ideal candidate will be able to comfortably demonstrate experience in most of the following areas:
•    A comprehensive understanding of the UK water sector
•    Detailed knowledge of the water and wastewater businesses from abstraction through treatment, storage, distribution and supply;
•    Knowledge of the diverse regulatory framework including all economic, technical and environmental considerations;
•    Business transformation and business process improvement;
•    Regulatory processes such as price control reviews & rate cases;
•    Evaluation of strategic options;
•    Asset management strategy & policy development;
•    Performance monitoring frameworks and risk management;
•    Market Strategy;
•    Strategic and Technical Consulting;
•    Project Leadership & Closure;
•    Thought Leadership;
•    Business Growth.


Clearstream Global and our client are in complete alignment on equal opportunities and welcome applications from all suitably qualified persons regardless of race, sex, disability, religion and belief, sexual orientation, or status regarding gender reassignment, marriage and civil partnership, pregnancy and maternity. We are committed to recruiting, promoting and rewarding our people solely on merit.

For further information on this role or to arrange a confidential career discussion, please contact Rachel Ellis via email in the first instance: rachel@clearstreamglobal.com

REGULATIONS & COMPLIANCE ANALYST - EAST SUSSEX

REGULATIONS & COMPLIANCE ANALYST - EAST SUSSEX

We are seeking to recruit a Regulations & Compliance officer on behalf of a  dynamic growth stage energy supply business who are recognised as one of the new breed of companies revolutionising our industry. As part of their continued growth, this role will report to the Head of Transformation and be responsible for working with all relevant departments internally and externally to ensure that business practices are compliant with industry standards.

We seek an energetic person with superb communication skills, great attention to detail and the ability to perform well under pressure and within tight deadlines. Above all, to be great at this role you’ll need to be able to collaborate with a wide range of people both personally and professionally.

You’ll provide the first point of contact for industry bodies such as Ofgem, BEIS and SECAS and should be able to demonstrate an ability to effectively manage these relationships and feed back relevant information into the business.

You will also take responsibility for preparing the business for implementation of an Information Security Management System (ISMS) and should therefore be comfortable with Data Protection standards and ISO27001 compliance.

Our client is developing fast and showing no signs of slowing down - now is an excellent time to join if you are looking for a role that offers not only work that's both challenging and innovative, but career progression and the opportunity to play a big role in a company on the rise.

Required Skills

  • Energy industry compliance experience essential
  • Knowledge of Data Protection and ISO27001 preferable
  • Determined to deliver – you have to care about getting the job done
  • Confident communicator – you’ll be communicating across the business to all levels of management
  • Can self-motivate and pitch in where necessary

For further information on this opportunity please contact Rachel Ellis on 020 3637 4603 or by email at rachel@clearstreamglobal.com