DEPARTMENT: Operations

Key responsibilities are:

  • Dealing with day to day back office prepayment tasks.
  • Ability to meet deadlines and service level agreements.
  • Assisting the team with complicated and urgent requests.
  • Various data entry and administration tasks.
  • Monitor and manage domestic and business customer accounts.
  • Liaising with 3rd parties.
  • Supporting our Contact Centre with metering and back office queries and providing support to other members of the business and departments.

Knowledge, Skills and Experience:

  • Minimum of 2 years within the energy industry either back office or within a call centre. Knowledge of Prepayment, Business Energy and Call Centre experience is particularly desirable.
  • Being able to work under pressure with a can-do attitude.
  • A good attention to detail (analytical, methodological and tenacious)
  • Politely and efficiently resolve a range of enquiries by phone and email from our residential and business customers.
  • Excellent interpersonal and communication skills, both verbal and written.
  • Strong customer service skills, good work ethic and an ability to prioritise and manage your own workload.
  • Ability to thrive in a fast-paced, dynamic company.
  • Talented team player – can cooperate and work effectively working with all departments within the business.
  • Confident in IT systems – Microsoft office and experience using CRM systems.