THE ROLE

As part of the Metering Team, you will be responsible for the management of metering related queries. You will deal with industries and customers queries, and liaise with our third parties to investigate potential meter faults, book appointments and ensure that customers’ details are continuously updated in our system.

MAIN RESPONSIBILITIES

  • Maintaining our CRM system updated with accurate customers’ information
  • Assisting Customer Care team with customers metering enquiries
  • Booking meters exchanges and investigations with our metering agents and ensuring that all the jobs have been processed correctly and relevant meters’ details have been updated in our systems
  • Checking accuracy of jobs invoices and that relevant jobs have been charged to customers if needed
  • Ensuring timely resolution of all metering enquiries
  • Managing off supply emergencies
  • Managing relevant mailboxes and handling inbound and outbound phone calls with other internal team and external third-party service providers
  • Investigating any Appointment or De-appointment data flow that has not been successfully processed
  • Improving Settlement performance ensuring validation of actual meter readings
  • Ensuring resolution of any day to day operational issues
  • Ensuring that all work areas are compliant with legal and regulatory constraints such as supplier licence obligations and policies

ADDITIONAL RESPONSIBILITIES

  • Assisting other internal teams on metering related issues
  • Reporting and monitoring workload as requested
  • Accomplishing other ad-hoc duties as requested by Team Leader, Manager or Head of Department

KNOWLEDGE, SKILLS, QUALIFICATIONS & EXPERIENCE

  • Experience in the UK Energy Industry
  • Knowledge of basic industry data flows
  • Willing in learning new subjects and acquiring new skills
  • Comfortable working in a dynamic and constantly evolving environment
  • Experience in liaising with MOP, MAM, DC (desirable)
  • Experience in siteworks (desirable)
  • Be focused on Customer Service
  • Able to manage your own workload with minimal supervision
  • Good knowledge of Microsoft Office Suite

Job Type: Full-time

Salary: £25,000.00 to £27,000.00 /year