THE ROLE

As part of the Metering team, the role will be to work on data quality in our CRM system giving support to our Customer Care team queries, speaking with our partners and suppliers via phone and email, managing different back office processes.


RESPONSIBILITIES

 

·        Maintaining accurate account information within the CRM system about gas and electricity consumptions

·        Overseeing customers’ registrations and industry exceptions

·        Managing relevant mailboxes and handling inbound and outbound phone calls with other suppliers for the resolution of disputed meter readings

·        Liaising with internal teams and external parties on the resolution of industry operations enquiries

·        Managing data entry and administration tasks

·        Ensuring resolution of any day to day operational issues

·        Ensuring that all work areas are compliant with legal and regulatory constraints such as supplier licence obligations and policies

 

 

ADDITIONAL RESPONSIBILITIES

 

·       Assisting other internal teams on metering related issues

·       Reporting and monitoring workload as requested

·       Accomplishing other ad-hoc duties as requested by Team Leader, Manager or Head of Department

 

KNOWLEDGE, SKILLS, QUALIFICATIONS & EXPERIENCE

 

 

·       Experience in the UK Energy Industry

·       Knowledge of basic industry data flows (desirable)

·       Be focused on Customer Service

·       Willing in learning new subjects and acquiring new skills

·       Comfortable working in a dynamic and constantly evolving environment

·       Able to manage your own workload with minimal supervision

·       Good knowledge of Microsoft Office Suite